Refund policy

Refund Policy

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Returns
Please contact us within 3 days of delivery if you would like to make a return. House of Origins only accepts returns within 14 days from the delivery date. To be eligible for a return, your item must be unused and unopened with the seals intact. The customer is responsible for return shipping costs in this situation.

Customized and personalized orders are non-refundable due to the nature of these items. If the product arrives damaged, or the desire for return is a result of our error; please take a photo and send it to us, we are happy to replace these items. We will cover shipping costs in this situation.

Refunds
If your items qualifies for a return then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at originsapothecary@gmail.com.

Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We will only do exchanges for items that have not been opened and have the seal intact. Exchanges must be for another item of the same price and you are responsible for all shipping costs. Please contact us with your reason for exchange and we will provide you with the return address.

Gifts
The same return, refund and exchange policy's apply for gifts. Please find out the invoice number from whomever gave you the gift and contact us with the details of your return or exchange.

Shipping
Please contact us for the return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a trackable shipping service or purchasing shipping insurance. Without this we cannot guarantee that we will receive your returned item and cannot complete a return, refund or exchange unless we receive the item.

If the reason for return is a result of our error, (you received an incorrect or defective item, etc.) we will pay the return shipping costs.